dHP Heavylift Solutions Pvt. Ltd, part of deugro group of companies, is committed to protecting your privacy and complying with applicable data protection laws. This Privacy Policy describes the types of information we collect, how we use, share, and otherwise process such information that we may collect:
· During your access or use of the website https://dhpheavy.com (the “Website”);
· When we enter into a business partnership with you (or the company you work for);
· When you (or the company you work for) provide(s) services to us; and
· When you (or the company you work for) communicate with us, requesting quotation for services, using customer support, or using our products or services.
This Policy also explains the rationale for collection of such information, the privacy rights and choices you have regarding your information submitted to us when you use the Website.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Revised” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on our website, and you waive the right to receive specific notice of each such change or modification. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of our Services after the date such revised Privacy Policy is posted.
We encourage you to read this Privacy Policy in full to ensure that you are fully informed. However, if you only want to access a specific section of this policy, you can click the heading below to view the information on that topic.
This Privacy Policy has been drafted considering the Indian data protection legislation, namely the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“the SPDI Rules”) and the Information Technology Act, 2000 (“the IT Act”).
This website is not intended for children (persons under the age of 18) and we do not knowingly collect data relating to children.
We may provide supplemental privacy notices on specific occasions when we are collecting or processing Personal Data about you. Those supplemental notices should be read together with this Privacy Policy.
Please visit the relevant websites of our affiliates or group companies to understand the privacy practices undertaken by them. We have taken reasonable precautions as per applicable laws and implemented industry standards to treat Personal Data as confidential and to protect it from unauthorized access, improper use or disclosure, modification and unlawful destruction or accidental loss of the same.
dHP Heavylift Solutions Pvt. Ltd, a company incorporated under the Companies Act, 2013 having its registered office at 1207, 12th Floor, Universal Majestic, P L Lokhande Marg, Chembur West, Mumbai, Maharashtra, India - 400071, hereinafter referred to as "Company" or "we", part of the deugro group of companies, is the data fiduciary of your personal data collected via our websites and applications.
Other legal entities part of deugro-group of companies may act as data fiduciaries (i.e., data controllers) of your personal data collected in the context of direct business partnerships between the company you represent or work for and our local affiliate. More information about the affiliated companies making part of deugro group and their contact data can be found here: Contact Us Today | deugro group (deugro-group.com)
If you have any questions about how we use your personal data or this Privacy Policy in general, please contact us at dataprotection@dhpheavy.com . You can also write to us:
ATTN: Data Privacy, Grievance Redressal Officer
dHP Heavylift Solutions Pvt. Ltd
1207, 12th Floor, Universal Majestic,
P L Lokhande Marg, Chembur West,
Mumbai, Maharashtra, India – 400071
In the event you are dissatisfied with the actions/ inactions taken by the above grievance officer, you have the right to appeal to us by providing a written request at :
Appellate Officer:
Mr. Sanal Nair
1207, 12th Floor, Universal Majestic,
P L Lokhande Marg, Chembur West,
Mumbai, Maharashtra, India – 400071
+91-22-45064006
Sanal.nair@dhpheavy.com
“Personal Data” refers to any information that may be used, alone or in combination with other information, to identify you such as name, address, birth date, telephone number, mobile number, e-mail address, employment and income details, bank account details, ID or passport information, etc.
It is clarified that we collect only such personal data as required for fulfilling the purpose stated in this privacy policy. The types of Personal Data we may collect are listed below:
· When you subscribe to our newsletter or you contact us via the contact form on the website we will collect your name and surname, username, business e-mail address, company name, phone number and your message and information you choose to share with us via the contact and/or subscription form;
· Details of your marketing preferences, including whether you consent to us sending you marketing communications;
· When you visit our websites, we may automatically collect information through cookies and similar technologies: your IP address, including approximate location, your operating system, browser type and version, screen resolution, HTTP referrer (last web address accessed by your browser prior to loading our website), date and time of access, server/file address of the access, size of access (download volume), access time; You can manage these when you visit our websites. For more information, please see our Cookie Policy
· As part of our business commercial discussions, such as when entering business partnerships, we need information from our business partners, customers, vendors, service providers to ensure that our contracts are carried out. For example, we need contact details of relevant individuals (such as names, telephone numbers, and email addresses) so that we can communicate with you.
· We may collect your bank account details so that we may pay for the services you provide (if this is part of the contractual arrangements between us).
· We may need your contact data, signature, data regarding your job position and responsibilities (such as: occupation, position, details of your employer or company your legally represent, qualifications) in order to conclude and perform the contract with you or with the company you represent.
· Demographical data, such as your age, gender, country of residence, preferred language, passport number, citizenship, date of birth, to meet our contractual or legal obligations to airport, port, customs, or other regulatory authorities.
· Details of your interactions with us when you contact us by email, by phone or by post using the information listed on the website, for general inquiries or inquiries about public relations.
· If you engage with us on social media, by submitting a comment, a post or sending direct messages on one of our social media platform pages (e.g., an inquiry about our services, products, images/photos or other comments on our LinkedIn page), we may collect that comment, post and/or message, including your social media username and any other profile data associated with that comment or post.
· When you visit our offices, and we provide you internet access or we process certain information about you in order to register as a visitor, which may include: name, surname, e-mail address, phone number, company, position, signature, vehicle registration number, time and date of arrival and departure;
· We also collect, use, and share aggregated data such as statistical or demographic data for various purposes. "Aggregated Data" refers to information that could be derived from your personal data but which does not directly or indirectly reveal your identity, such as aggregated data relating to all visitors to our website.
The legal basis for our processing of your personal data is:
· Your explicit consent; or
· The legitimate use of your Personal Data i.e. wherein any Personal Data is provided by you voluntary for consummating any transactions with us or for obtaining information about our products and services.
This section tells you how and why we use your Personal Data. Please remember that we may not be able to provide the services or products you have requested or fulfill our contractual obligations if you do not wish and consent to share your Personal Data with us.
We may seek, either directly or through our trusted third parties, your express consent to collect and process your Personal Data for a specific purpose.
For orders (including any potential orders) placed with us:
· For performing obligations under any contract entered into with you. For example, we may need to process your Personal Data to:
o Store (and update) your contact details in our systems so that we can contact you in relation to our agreements.
o Manage and maintain our relationship with you, including responding to an inquiry, question or comment made by you and providing you with other customer support.
· Processing your payments in a secure mannerto avoid any fraudulent transactions.
· Based on our anti-corruption and anti-bribery policies, we may conduct Know Your Client processes to identify potential risk factors we need to take into consideration, based on the information you provide to us or collected from your organization.
Other Specified Purposes:
· Comply with applicable legal, regulatory or professional requirements, such as: archiving and keeping records of the contracts and relevant documents; financial/accounting - tax rules; managing claims and legal files, resolving requests and addressing communications from the competent authorities.
· To conduct marketing activities, such as sending promotional offers/material, newsletters, sending merchandize or targeted advertisements based on your preferences and interests.
· For communication, such as sending important updates, notifications, or responding to inquiries, requests for information and conducting surveys and polls.
· To personalize the user experience, such as providing tailored recommendations, content, or suggestions based on individual preferences and behavior.
· In the context of trade fair events/shows, we may collect photos/videos in which individual(s) are not in focus, photos/videos of large groups that mainly capture the overall impression of the event and/or in which individual(s) are in the background, photos of person(s) that play a central role in the event (e.g., speakers). If such photographic materials (photos/videos) of you in which you are prominently visible are published in our PR/press releases. You may object anytime at such processing by contacting us at dataprotection@dhpheavy.com .
· Protect or enforce our legal rights, for example defending the Company in case of legal disputes.
· Administer and protect our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
· Prevent and detect unlawful behavior for protecting the Company from fraud, corruption and other illegal activities by conducting due-diligence and Know Your Client processes.
· Send you information required by law regarding your orders or updates to our Privacy Notice or Terms and Conditions.
We do not rent, sell, or share your personal data to third-parties or non-affiliated companies except as mentioned in this Privacy Policy. We limit the disclosure of your personal data to our employees, independent contractors including vendors, affiliates, consultants, business associates, service providers and distributors of our services, on a “need-to-know” basis under written contracts, and only if the disclosure will enable that entity to provide us with business, professional, or technical support or fulfill your request. We will ensure that such third parties do not share your Personal Data with any third person except those who are identified and engaged under written contracts to fulfil purpose for which your personal data is collected by us. The types of third parties with whom we share your personal data are described below:
Other deugro-group entities
We may share your Personal Data with other companies belonging to the deugro-group, including our parent company DEHOCO AG - in Switzerland, who may use your Personal Data for the purposes and in a manner consistent with the information set out in this Privacy Policy. In particular, DEHOCO (Deutschland) GmbH will process some of your Personal Data for analyzing and reporting purposes at global level based on its legitimate interests in developing deugro group’s business, for managing the social media accounts for our Company and for assessing and answering your data protection-related requests.
deugro group companies may disclose your personal data to third parties (such as service providers, agents and public authorities and institutions) if this is necessary for deugro group to lawfully carry out its business activities in accordance with the above purposes and as required and permitted by applicable law.
Service providers
We may disclose your Personal Data to companies that provide services to us and our group companies for fulfilment of our obligations towards you. Examples of the types of service providers we work with include:
· Companies that operate this website on our behalf, including hosting services
· Tracking analytics service providers that allow us to manage our social media accounts, engage with our audience, schedule and publish messages, manage our customer care communications and analyze the results of your interactions with us via social platforms, such as LinkedIn You may learn more about how Hootsuite may use your data here: Privacy (hootsuite.com)
· Companies providing the tools and services necessary for us to conduct surveys, deploy feedback questionnaires and send online invitations to our customers and business partners.
Our service providers are required to keep your Personal Data confidential and are not permitted to use it for any other purpose than to carry out the services they are performing for us.
Third parties, where required by law
We may disclose your personal data to third parties if it is necessary to comply with a legal obligation or the decision of a judicial authority, authority, or government body, or if the disclosure is necessary for national security, law enforcement or other matters of significant public interest.
Business partners
We may disclose your Personal Data to our business partners if it is necessary for providing products or services to you or the company you represent.
Professional advisors
We may share personal information with professional advisors, such as lawyers, auditors, consultants and insurers, when necessary under applicable laws, as part of the professional services they provide to us.
Third parties in connection with a company sale
If we make a sale or transfer of assets or are otherwise involved in a merger or a business or asset transfer, we may transfer your Personal Data to one or more third parties as part of that transaction. If a change happens to our business, the new owners may use your personal data in the same way as set out in this Privacy Notice.
When we share your Personal Data with our affiliated companies or other companies with whom we contract (as described in the section above on Sharing of Your Personal Data with Third Parties), such companies may be located outside your country of residence, in countries with different laws for protection of Personal Data than the laws in your country of residence.
We will only keep your Personal Data for as long as reasonably necessary for the purposes set out in this Privacy Policy and in accordance with applicable laws. This may include satisfying any legal, accounting or reporting requirements. We may continue to retain your personal data in anonymized form for analytical and research purposes.
We will take reasonable precautions to protect your personal data against loss, misuse, or alteration. Among other measures, we ensure the security of your Personal Data by means of encryption, password protection and by otherwise restricting access to it.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data as required by law, we cannot guarantee the security of your personal data transmitted to us using unsecured means; any such transmission is at your own risk.
You should also continue to take measures to keep your personal data safe and secure, such as avoiding the use of apparent or predictable user IDs or passwords, changing your passwords with regular intervals, making sure that you have not disclosed your password(s) to anyone else, and that you have not given consent to a third party to have access to your user account and personal data.
You have the following rights with respect to your Personal Data that we process, subject to conditions set out in the applicable laws:
· To request access to your Personal Data (commonly known as a “data subject access request”) and to certain additional information about our processing of your Personal Data that this Privacy Policy is designed to address;
· Request for identities of our vendors, affiliates and other entities with whom your personal data has been shared by us, along with the description of your personal data so shared;
· To request the correction of any inaccurate or incomplete Personal Data;
· To request the erasure of your Personal Data or the restriction of the processing of your Personal Data;
· To object to our processing of your Personal Data;
· To withdraw any consent you have given by contacting us using the details provided in the “How to Contact Us” section or unsubscribe to our communications. This will not affect our ability to rely on your consent for any processing which took place on this basis before you withdrew your consent;
· To register a complaint with us for any processing activity related to the processing of your personal data; if you are not satisfied with our response, you may lodge a complaint as per the applicable laws;
· To contest certain automated decisions we make about you that have legal or otherwise similarly-significant consequences. We do not typically carry out such automated decision-making but, if we do, we will make it clear where such decisions are being made.
· To nominate another individual who, in the event of your death or incapacity, shall exercise your data protection rights; and
· To access the content of this privacy policy in your native language recognised under the applicable law, you may contact us as per the details given below.
To exercise your rights, please contact us using the contact details listed in the section “How to Contact Us” or by accessing our Data Subject Access Request form here.
Third parties, whose sites you may visit after clicking on a link from our website, may have less stringent privacy policies. We do not have control over these policies and urge you to read their privacy statements before providing any personally identifiable information to such sites.
This Privacy Policy was last updated on September 13, 2024. We may change and update this Privacy Policy from time to time. Any changes to our Privacy Policy will be posted on this page. We encourage you to contact us for questions related to how we process your personal data as it affects your rights and liabilities under the applicable laws.
The laws of India and the prevailing data protection legislation in India shall govern this Privacy Policy.
The courts at Mumbai, Maharashtra India alone shall have exclusive jurisdiction to hear and determine any issues relating thereto.
We shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any personal data nor for any error, omission or inaccuracy with respect to any personal data so disclosed and used whether or not in pursuance of a legal process or otherwise, except only in the event of our gross negligence or failure to observe material terms of the applicable law.